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Odoo Field Service Management

Deliver seamless field service experiences to customers and employees.

​What is Odoo Field Service Management?        Benefits    Features    Challenges  OdooSuccess  Pricing    Resources 

What is Odoo Field Service Management? 

Odoo Field Service Management software helps field service companies increase efficiency and cut operational costs while also increasing customer satisfaction. Drag-and-drop scheduling and dispatch lets you streamline job assignments, and a mobile app gives field technicians access to the information they need from anywhere. Combining that with inventory management, preventive maintenance, and customer asset management, Odoo Field Service Management delivers an end-to-end solution to improve field-to-office communications, build customer satisfaction and loyalty, reduce administrative effort, maximize profits, and drive business growth.

Boost Field Service Efficiency

Replace the paperwork, spreadsheets, and hassles of field service management by automating workflows and digitalizing your operation with a single, integrated solution.


Grow your field service business and increase customer satisfaction

Learn How ERP Lets You Manage Your Business Better

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"With the scheduler, I can look at a week and, at a glance, know what’s happening, who is going where, and what they will be doing. I can see exactly what’s going on in the company."

Christina Lanham

VP of Business Information and Technology Services, Industrial Training International

​Benefits of Odoo Field Service Management

 

Increase Productivity and Operational Efficiency. Real-time job and technician status lets you easily make job assignments that maximize resource allocation. 

Reduce Costs. Better utilization of technicians cuts overtime, and centralized inventory management increases first time-fix rates and reduces inventory leakage and write offs. 

Raise Customer Satisfaction. Deliver timely services that solve the customer’s problem in one visit. 

Manage the Business Better. Determine the profitability of every job, customer, service contract, or technician, while uncovering inventory leakage and inefficient processes.


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Odoo Field Service Management Features
Odoo 现场服务管理功能

Odoo Field Service Management provides an integrated, end-to-end solution for more effective and efficient field service.
Odoo 现场服务管理提供集成的端到端解决方案，以实现更有效、更高效的现场服务。

Scheduling and Dispatch   调度和派遣

Easily create service orders from Odoo cases, sales orders, projects or against customer assets. The drag-and-drop schedule board provides a clear view of your team’s availability, letting you make efficient decisions about scheduling and dispatching your teams to jobs.
轻松根据 Odoo 案例、销售订单、项目或客户资产创建服务订单。拖放式排程板让您清晰地了解团队的可用性，从而有效地安排和派遣团队执行工作。

Mobile App   移动应用程序

The mobile app gives field technicians access to all the information they need from anywhere at any time on their preferred device. Technicians can view all job details as well as customer and asset history, eliminating time wasted making calls back to the office for missing information.
这款移动应用程序让现场技术人员能够随时随地通过其常用设备访问所需的所有信息。技术人员可以查看所有工作详情以及客户和资产历史记录，避免因信息缺失而不得不回办公室打电话浪费时间。

Asset Management   资产管理

Have one place to manage fixed assets, customer assets, and sub-assets, providing full visibility into asset hierarchy, historical usage, and maintenance. Monitor each asset from installation and commissioning to decommissioning or sale. Track and manage asset costs at every stage, including manufacturing, bill of materials, warranties, and more. Automate warranties and set up preventive maintenance calls. Analyze metrics for failure rate, labor utilization, and more.
集中管理固定资产、客户资产和子资产，全面洞察资产层级结构、历史使用情况和维护情况。监控每项资产从安装调试到退役或出售的全过程。跟踪和管理每个阶段的资产成本，包括制造、物料清单、保修等。自动化保修并设置预防性维护呼叫。分析故障率、劳动力利用率等指标。

Inventory Management   库存管理

With Odoo's centralized inventory management, you can easily and accurately track truck stock and van inventory. You can increase first time-fix rates and eliminate secondary truck rolls by always having the right inventory. Inventory can be consumed and monitored from the field using the mobile app to update inventory records—no need for double data entry. Automated inventory management helps ensure maintenance tools kits are fully stocked, and all parts and equipment are available to meet customer service requirements. Automated tracking reduces inventory leakage and eliminates write-offs due to lost or missing components.
借助 Odoo 的集中库存管理，您可以轻松准确地追踪卡车和货车库存。通过始终掌握正确的库存，您可以提高首次修复率，并减少二次上门服务。您可以使用移动应用程序在现场监控库存消耗，并更新库存记录，无需重复输入数据。自动化库存管理有助于确保维护工具包库存充足，所有零件和设备均可满足客户服务需求。自动化跟踪可减少库存流失，并避免因部件丢失或缺失而导致的核销。

Billing   计费

Tie work in the field to sales orders and invoices in Odoo. Automatically generate invoices based on work done and inventory used in real-time, ensuring accurate billing and reduced errors. If you have recurring jobs, set up automatic invoicing and payments.

Reporting and Analytics 

Consolidated data within one system gives you meaningful operational intelligence to drive revenue growth through expediated decision making and planning. Determine the profitability of every job, customer, service contract, or technician. Track improvements against key performance indicators.

Challenges Odoo Field Service Management Solves
Odoo 现场服务管理解决的挑战

 

Low Utilization Levels of Technicians. GPS tracking and a dynamic schedule board expedite response time and optimize resource utilization. 

Too Many Calls to HQ. Technicians access data such as asset history, inventory availability, and customer information anywhere, anytime from the mobile app. 

Inventory Leakage and Stock Loss. One centralized location for visibility of your inventory, whether stored in the warehouse, on trucks, in the shop, or even at suppliers, makes it’s easy to keep track of. 

Paper-based Processes in the Field. Fully digitalized job sheets mean more accurate data, a better customer experience, and less admin time.

Leveraging more than 25 years of experience working with tens of thousands of organizations, across all industries and business sizes, our customer lifecycle methodology helps customers transform their business. It starts by building an AI-powered, integrated business suite with industry-specific solutions. Then we engage with your business to ensure that we’re addressing your specific needs and guiding you along the way on how to best consume and optimize Odoo to solve challenges of today and the future. This approach helps ensure customers experience faster time-to-value, better ROI, and greater employee adoption.


Odoo – Your proven path to success

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How Much Does Odoo Field Service Management Cost?


Companies of every size, from pre-revenue startups to fast-growing businesses, are choosing Odoo as a flexible and cost-effective way to manage operations. The best part? Odoo Community Edition is completely free and open-source – including its order management capabilities.

There are no annual license fees. You can download, install, and start using the core platform and modules like sales, inventory, and order management at no cost. As your business evolves, you have the flexibility to customize and expand the system with additional modules or professional support when needed.

With Odoo’s open-source model, you maintain full control over your system while benefiting from a powerful, scalable ERP platform — all without the high price tag of traditional enterprise software.

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