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Odoo Field Service Management

Deliver seamless field service experiences to customers and employees.

​What is Odoo Field Service Management?        Benefits    Features    Challenges  OdooSuccess  Pricing    Resources 

What is Odoo Field Service Management? 

Odoo Field Service Management software helps field service companies increase efficiency and cut operational costs while also increasing customer satisfaction. Drag-and-drop scheduling and dispatch lets you streamline job assignments, and a mobile app gives field technicians access to the information they need from anywhere. Combining that with inventory management, preventive maintenance, and customer asset management, Odoo Field Service Management delivers an end-to-end solution to improve field-to-office communications, build customer satisfaction and loyalty, reduce administrative effort, maximize profits, and drive business growth.

Grow your field service business and increase customer satisfaction


Boost Field Service Efficiency

Replace the paperwork, spreadsheets, and hassles of field service management by automating workflows and digitalizing your operation with a single, integrated solution.


Learn How Free Open Source ERP Lets You Manage Your Business Better

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"With the scheduler, I can look at a week and, at a glance, know what’s happening, who is going where, and what they will be doing. I can see exactly what’s going on in the company."

Christina Lanham

VP of Business Information and Technology Services, Industrial Training International

​Benefits of Odoo Field Service Management

 

Increase Productivity and Operational Efficiency. Real-time job and technician status lets you easily make job assignments that maximize resource allocation. 

Reduce Costs. Better utilization of technicians cuts overtime, and centralized inventory management increases first time-fix rates and reduces inventory leakage and write offs. 

Raise Customer Satisfaction. Deliver timely services that solve the customer’s problem in one visit. 

Manage the Business Better. Determine the profitability of every job, customer, service contract, or technician, while uncovering inventory leakage and inefficient processes.


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Odoo Field Service Management Features

Odoo Field Service Management provides an integrated, end-to-end solution for more effective and efficient field service.

Scheduling and Dispatch 

Easily create service orders from Odoo cases, sales orders, projects or against customer assets. The drag-and-drop schedule board provides a clear view of your team’s availability, letting you make efficient decisions about scheduling and dispatching your teams to jobs.

Mobile App 

The mobile app gives field technicians access to all the information they need from anywhere at any time on their preferred device. Technicians can view all job details as well as customer and asset history, eliminating time wasted making calls back to the office for missing information.

Asset Management 

Have one place to manage fixed assets, customer assets, and sub-assets, providing full visibility into asset hierarchy, historical usage, and maintenance. Monitor each asset from installation and commissioning to decommissioning or sale. Track and manage asset costs at every stage, including manufacturing, bill of materials, warranties, and more. Automate warranties and set up preventive maintenance calls. Analyze metrics for failure rate, labor utilization, and more.

Inventory Management 

With Odoo's centralized inventory management, you can easily and accurately track truck stock and van inventory. You can increase first time-fix rates and eliminate secondary truck rolls by always having the right inventory. Inventory can be consumed and monitored from the field using the mobile app to update inventory records—no need for double data entry. Automated inventory management helps ensure maintenance tools kits are fully stocked, and all parts and equipment are available to meet customer service requirements. Automated tracking reduces inventory leakage and eliminates write-offs due to lost or missing components.

Billing 

Tie work in the field to sales orders and invoices in Odoo. Automatically generate invoices based on work done and inventory used in real-time, ensuring accurate billing and reduced errors. If you have recurring jobs, set up automatic invoicing and payments.

Reporting and Analytics 

Consolidated data within one system gives you meaningful operational intelligence to drive revenue growth through expediated decision making and planning. Determine the profitability of every job, customer, service contract, or technician. Track improvements against key performance indicators.

Challenges Odoo Field Service Management Solves

 

Low Utilization Levels of Technicians. GPS tracking and a dynamic schedule board expedite response time and optimize resource utilization. 

Too Many Calls to HQ. Technicians access data such as asset history, inventory availability, and customer information anywhere, anytime from the mobile app. 

Inventory Leakage and Stock Loss. One centralized location for visibility of your inventory, whether stored in the warehouse, on trucks, in the shop, or even at suppliers, makes it’s easy to keep track of. 

Paper-based Processes in the Field. Fully digitalized job sheets mean more accurate data, a better customer experience, and less admin time.

Leveraging more than 25 years of experience working with tens of thousands of organizations, across all industries and business sizes, our customer lifecycle methodology helps customers transform their business. It starts by building an AI-powered, integrated business suite with industry-specific solutions. Then we engage with your business to ensure that we’re addressing your specific needs and guiding you along the way on how to best consume and optimize Odoo to solve challenges of today and the future. This approach helps ensure customers experience faster time-to-value, better ROI, and greater employee adoption.


Odoo – Your proven path to success

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How Much Does Odoo Field Service Management Cost?


Companies of every size, from pre-revenue startups to fast-growing businesses, are choosing Odoo as a flexible and cost-effective way to manage operations. The best part? Odoo Community Edition is completely free and open-source – including its order management capabilities.

There are no annual license fees. You can download, install, and start using the core platform and modules like sales, inventory, and order management at no cost. As your business evolves, you have the flexibility to customize and expand the system with additional modules or professional support when needed.

With Odoo’s open-source model, you maintain full control over your system while benefiting from a powerful, scalable ERP platform — all without the high price tag of traditional enterprise software.

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